Please allow a maximum of 28 days for delivery. We will notify you by email to confirm when your order has been dispatched, including a delivery estimate or details of a tracking number if appropriate. Please note that payment is taken when you place your order and is not an indication that your goods have been dispatched.
Christmas orders 2019: All orders received by Tuesday 17 December will be processed before Christmas. This is within the Royal Mail's 'last posting' dates for UK delivery (18 December for 2nd Class and 20 December for First Class items). Orders received after 17 December will be processed and shipped once the studio re-opens in January 2020.
Postage and packaging costs vary depending on the delivery location, and on the total cost of the goods ordered:
Orders up to £30
UK: £5 per order;
Europe: £7.50 per order;
Rest of World: £12.50 per order
Orders over £30
UK: £10 per order;
Europe: £15 per order;
Rest of World: £25 per order.
Limited- and open-edition prints, in particular, are dispatched by 24-hour Tracked & Signed or courier services, so please ensure that you provide a delivery address at which someone will be available to sign for the parcel. Couriers and the Royal Mail will leave an appropriate notification for you to arrange re-delivery if you are not available at the first delivery attempt.
Please unpack your goods immediately on receipt to check their condition, and if you have any concerns please contact us straightaway at [email protected]. We recommend that you unwrap and flatten rolled prints carefully as soon as possible after arrival.