This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed in the Shop section of our website (our site) to you.  Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site.  These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please tick the box marked "Accept Terms and Conditions" if you accept them.  Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. If you think there is a mistake in these terms, please contact us to discuss.


    1. We operate the website We are Quentin Blake’s office of Flat 1, 20 Bramham Gardens, London, SW5 0JE.  Our VAT number is 239 1431 71.


    1. We reserve the right at our absolute discretion not to accept orders from addresses to which our delivery partners will not deliver.  We will notify you by email if this is the case.


    1. By placing an order through our site, you warrant that:

      1. you are legally capable of entering into binding contracts;

      2. you are at least 18 years old; and

      3. all information supplied to us is accurate and complete.



    1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order (Order Acknowledgement).  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation. 

    2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

    3. If we are unable to accept your order we will inform you of this and, if we have taken your payment, will reimburse your card. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery timescale we have specified.

    4. Your order number. We will assign an order number to your order and tell you what it is in our Order Acknowledgement. It will help us if you can tell us the order number whenever you contact us about your order.



This clause only applies to consumers.

    1. If you are contracting as a consumer, you may cancel a Contract at any time within 14 days, beginning on the day after you (or someone you nominate) received the Products.  In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below), unless the Products you ordered are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

    2. To cancel a Contract, please let us know by doing one of the following:

      1. By post. Post the Product(s) to us at the address on the accompanying packing slip, telling us when you ordered it and your name and billing address. Or simply write to us at the address on the packing form, including details of what you bought, when you ordered or received it and your name and address.

      2. Email. Email us at [email protected].  Please provide your name, billing address, and details of the order, and, where available, your Order number.
        You may use this model Cancellation Form, but it is not obligatory.

    3. If you end the contract after Products have been dispatched to you or you have received them, you must return the Products to the address for returns set out on the delivery note enclosed with the Products within 14 days of telling us that you wish to end the Contract, and at your own cost.  We source the Products from various suppliers who package them and deliver for us and the address for returns may be different from our address. 

    4. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover that you have handled them in an unacceptable way, you must pay us an appropriate amount.

    5. Your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to our returns address. For information about how to return a Product to us, see clause 5.2.

    6. You will not have any right to cancel a Contract for the supply of any of the following Products:

      1. Perishable goods;

        1. Products made to your own specification, personalised or where you have requested a specific dedication to be applied to the products;

        2. Products sealed for health protection or hygiene purposes, once these Products are unsealed after you receive them;

        3. Sealed CDs, DVDs, computer software and other audio or video recordings that you have unsealed;

        4. Any Products which become mixed inseparably with other items after their delivery.

    7. Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.  This provision does not affect your other statutory rights as a consumer. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.



    1. Products may vary slightly from their pictures. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance. 



    1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, depending on the location of the delivery address, unless there are exceptional circumstances. 

    2. If we are unable to fulfil an order for a limited edition Product due to lack of availability then we will contact you to find out what you would like to do.

    3. Where our site indicates that Products will be dispatched by next day tracked and signed or courier services, you will need to ensure that you provide a delivery address at which someone will be available to sign for the parcel. Couriers and the Royal Mail will leave an appropriate notification for you to arrange re-delivery if you are not available at the first delivery attempt.

    4. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the Contract and we will charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.

    5. You are required to unpack the Product immediately upon receipt to check that the Product is not damaged or defective.

    6. We may have to suspend the supply of a Product to:

      1. deal with technical problems or make minor technical changes;

      2. update the Product to reflect changes in relevant laws and regulatory requirements.



    1. The Products will be your responsibility from the time that we deliver the Product to the address you gave us.

    2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.



    1. The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Please see clause 9.4 for what happens if we discover an error in the price of the Product you order.

    2. Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

    3. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

    4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

    5. If the pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

    6. Payment for all Products must be by credit or debit card at the time of order.  We accept payment with all major credit cards except American Express.  



    1. If you return a Product to us:

      1. because you are a consumer and have cancelled the Contract between us within the 14-day cooling-off period, please see clause 5.1 above for the details of how to exercise that right.

      2. for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is faulty or misdescribed), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a Product that is faulty or misdescribed in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us. 

    2. All refunds will be to the card you used for payment.



    1. If you have any questions or complaints about the Product, please contact us. You can write to us at [email protected] or Quentin Blake’s office at Flat 1, 20 Bramham Gardens, London SW5 0JE.

    2. We are under a legal duty to supply Products that are in conformity with this contract. We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.



    1. Subject to clause 12.4, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.

    2. We only supply the Products for domestic and private use. We will usually not accept your order if we think you may resell the Products. If you use the Products for any commercial, business or re-sale purpose, subject to clause 12.4, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

      1. loss of income or revenue;

      2. loss of business;

      3. loss of profits;

      4. loss of anticipated savings;

      5. loss of data; or

      6. waste of management or office time.

However, this clause 12.2 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories 12.2.1 to 12.2.6 inclusive of this clause 12.2.

    1. Subject to clause 12.4, we will not be liable for non-delivery, late delivery, lost products or any loss arising from such non-delivery, late delivery or lost delivery where it is due to inaccurate or incomplete information supplied by you, such as not providing your name or your full address details in your order.

    2. Nothing in this agreement excludes or limits our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

      4. defective products under the Consumer Protection Act 1987; or

      5. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability including where you are a consumer, for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you; of satisfactory quality and fit for any purpose made known to us.



    1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

    2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.



    1. Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your legal rights.



    1. All notices given by you to us must be given to Quentin Blake’s office. Email is preferable – email [email protected]. Alternatively notice may be given by post at Flat 1, 20 Bramham Gardens, London SW5 0JE. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.



    1. The contract between you and us is binding on you and us and on our respective successors and assignees. 

    2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

    3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.



    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 

    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

      1. strikes, lock-outs or other industrial action;

      2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

      3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

      4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

      5. impossibility of the use of public or private telecommunications networks;

      6. the acts, decrees, legislation, regulations or restrictions of any government; and

      7. pandemic or epidemic.

    3. Subject to clause 17.4, our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

    4. If there is a risk of substantial delay from the Force Majeure Event, you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.



    1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies or any future rights or remedies and will not relieve you from compliance with such obligations.



    1. Each of the paragraphs of these terms and conditions operates separately. If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.



    1. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.



    1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. 

    2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within 14 days of receipt by you of the Products).



    1. Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.



    1. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.

Last updated January 2017.